All billing for your HostGrower account is managed through My HostGrower — the client area at my.hostgrower.com. From here you can view and pay invoices, manage payment methods, review upcoming renewals, and order upgrades or additional services.
Invoices
All charges to your account generate an invoice automatically. To view your invoices:
- Log in to My HostGrower
- From the dashboard, click Invoices under the My Account section
From the invoices page you can:
- View all past and outstanding invoices
- Download invoices as PDF for your records
- Pay any outstanding invoice using your saved payment method or by entering new card details
Payment Methods
HostGrower accepts the following payment methods:
- Visa and Mastercard (credit and debit)
- Stripe
- Apple Pay
- Google Pay
To manage your saved payment methods:
- Go to My Account → Payment Methods in the My HostGrower dashboard
- Add a new card, remove an existing one, or set a default payment method for auto-renewal charges
Renewals
HostGrower operates on an auto-renewal basis for all services — hosting plans, domain names, and add-ons. You do not need to manually renew as long as a valid payment method is saved to your account.
To review your upcoming renewals:
- Go to My Account → Renewals from the My HostGrower dashboard
- You will see a list of all services, their renewal dates, and the amounts due
You can also renew any service manually before its due date from the same page.
Upgrading Your Plan
You can upgrade your hosting plan or add services at any time from within My HostGrower. Available upgrades include:
Email Quota Upgrade
If your current hosting plan's mailbox storage is insufficient, you can purchase an Email Quota Upgrade from the Order Services section on your dashboard. This increases the storage allocation for your email accounts without requiring a full plan upgrade.
Timeline Backups
HostGrower's Timeline Backups add-on provides continuous, point-in-time backups for your hosting account — going beyond the standard backup included with your plan. You can order Timeline Backups from the Order Services section.
Additional Services
HostGrower offers a range of additional services including custom work, migrations, and configuration assistance. To enquire, click Order Additional Services from the dashboard, or contact support directly.
Custom Work Quotes
If you need development, configuration, or technical work carried out on your account, you can request a Custom Work Quote from the My Account section. HostGrower's team will assess the work and provide a quote before any charges are applied.
Cancellation & Refunds
To cancel a service, log in to My HostGrower, go to Manage Services → Hosting (or Domains), select the service, and submit a cancellation request. You can choose between immediate cancellation or cancellation at the end of the current billing period.
HostGrower offers a 30-day money-back guarantee on Web Hosting and WordPress Hosting plans. If you are not satisfied within the first 30 days, contact support to request a refund. Domain registrations are non-refundable once processed, as the registration cost is paid to the registry on your behalf.
Full details are available in the Refund Policy.
Billing Notifications
HostGrower sends email notifications for the following billing events:
- Invoice generated
- Payment received
- Payment failed
- Renewal reminder (approximately one month in advance)
- Service suspension warning (if a payment remains overdue)
To manage which notifications you receive, go to My Account → Notifications in My HostGrower.